CS Laundry System Sdn Bhd ("we", "us", "our", or "Company") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 ("PDPA") and its amendments. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website dobiland.my (the "Website"), submit enquiries, or interact with us regarding our Dobi Land branding, licensing opportunities, technical support, self-service laundry business models, or related services.

1. Who We Are

We are CS Laundry System Sdn Bhd (Company Registration No. 199601029210 / 401562-A), a company incorporated in Malaysia. Address: No.21-1, 21-2, 21-3, Jalan 5/152, Batu 6, Jalan Puchong, Taman Perindustrian O.U.G., 58200 Kuala Lumpur, Malaysia. Email: dobiland@cslaundry.com.my

We act as the data user (data controller) under the PDPA for the personal data we process.

2. Personal Data We Collect

We may collect the following types of personal data:

  • Identity and Contact Information: Name, email address, phone number, company name (if applicable), and mailing address – typically from enquiry forms, licensing interest submissions, or communications.
  • Business-Related Information: Details about your interest in Dobi Land branding/licensing, proposed location/size for self-service laundry setups, or technical support needs.
  • Technical Data: IP address, browser type, device information, pages visited, time/date of access, and cookies/usage data (for site analytics and functionality).
  • Other: Any information you voluntarily provide (e.g., in messages, forms, or emails).

We do not collect sensitive personal data (e.g., health, religion) unless strictly necessary and with explicit consent.

3. How We Collect Your Personal Data

We collect personal data directly from you when you:

  • Submit an enquiry or contact form on the Website.
  • Email us or communicate via phone/WhatsApp.
  • Interact with us for licensing/branding opportunities or support.

We may also collect data automatically via cookies, analytics tools, or server logs (see Section 9 on Cookies).

4. Purposes of Processing Your Personal Data (Notice and Choice Principle)

We process your personal data for the following purposes (and related/directly related purposes):

  • To respond to your enquiries about Dobi Land branding, licensing, investment packages, technical support, or business opportunities.
  • To provide information, quotations, consultations, or support related to our non-franchise licensing model.
  • To improve our Website, services, and user experience.
  • For internal records, administration, and compliance with legal obligations.
  • To send updates, newsletters, or marketing materials (only with your consent).

We process data based on your consent, contractual necessity (e.g., responding to enquiries), or legitimate interests (where permitted under PDPA).

5. Consent

By submitting your personal data to us (e.g., via forms), you consent to its collection, use, and disclosure as described in this Policy. You may withdraw consent at any time by contacting us (see Section 11). Withdrawal may limit our ability to respond or provide services.

6. Disclosure of Personal Data (Disclosure Principle)

We do not disclose your personal data to third parties without your consent, except:

  • To service providers (e.g., IT/hosting, analytics, or support partners) who process data on our behalf and are bound by confidentiality.
  • To comply with legal requirements, court orders, or regulatory authorities.
  • In business transfers (e.g., merger/acquisition), with safeguards.

We do not sell your data.

7. Data Retention

We retain personal data only as long as necessary for the purposes above or to meet legal requirements (typically 7 years for business records). 

8. Cookies and Similar Technologies

Our Website uses cookies for functionality, analytics, and performance.

  • Essential cookies: Required for site operation.
  • Analytics cookies: Track usage (e.g., Google Analytics).

You can manage cookies via browser settings. For more, see our Cookie Policy (if separate) or contact us.

9. How to Contact Us

For questions, access requests, withdrawals, or complaints: Email: dobiland@cslaundry.com.my

10. Changes to This Policy

We may update this Policy. Changes will be posted here with the updated date. Continued use of the Website constitutes acceptance. This Policy is governed by Malaysian law.